Order Food Without Waste

Every year, 350,000 tons of waste are generated from single-use containers for to-go orders — we want to change that! With Vytal, you can order food from Lieferando, Wolt, Uber Eats, the restaurant's own delivery service, or other delivery platforms using our reusable containers. The main requirement is that the restaurant partners with us. You can check this in our app. While you might already know how to order food in Vytal containers on-site, the process is a bit different for delivery.

How It Works with External Delivery Services

For orders with external delivery services, you need a Delivery Token — a six-digit code that allows the restaurant to register the containers to your account before delivery. This token is essential for completing your order with Vytal. For security reasons, the Delivery Token is renewed every six days, so make sure to use the current one. Note that the comment field cannot be saved as a default for this purpose.

Ordering with a Delivery Service

1. Find your desired restaurant in the Vytal app.
2. Click on the delivery service you want — the Delivery Token will be copied, and you'll be redirected to the service's website. You can also go directly to the delivery service.
3. Add items to your cart and paste the Delivery Token from your clipboard into the comment field.
4. The partner restaurant can now package your order in Vytal containers and register them on your account before delivery.

Ordering Directly via Vytal

Some restaurants also offer delivery or pickup pre-orders directly in our app. Simply enter your postal code (via the second icon at the bottom right) and filter for the “Pickup” or “Delivery” option.

Pickup via Vytal

• Add your desired products to the cart.
• Select "Go to Cart" and specify your preferred pickup time.
• Click “Proceed to Payment” to complete your order. The payment will be charged to your saved payment method.

Delivery via Vytal

• Add your desired products to the cart.
• Select "Go to Cart" and then proceed to payment. Don't worry — payment isn't processed immediately.
• Choose "Delivery" and enter your delivery address and preferred time.
• Click “Pay Now” to place your order.

With these options, all necessary information is automatically transmitted to the restaurant, so they can package the order in Vytal containers and register them on your account. No manual copying is required.

Reporting Single-Use Plastic

If you receive single-use plastic with your Vytal order (whether directly through us or via another delivery service), please report it through our app.

• Find the affected restaurant in the app.
• Tap the three white dots in the black circle at the top right and select “Report a problem.”
• You can report incorrect business hours, an incorrect address, or return issues here too.

We appreciate your feedback, as it helps us and our partners improve.