Vytal for Consumers

Vytal reusable containers and lids can be efficiently cleaned in commercial and industrial dishwashers. For optimal results, place the bowls upside down and lids either flat with the closure facing down and weighted, or upright like plates. If on-site washing is unavailable, we offer a paid washing service upon request.

You can find an overview of the weights and sizes of our reusable containers. Bowls can be neatly stacked with their lids or nested without lids to save space.

Our app requires at least iOS 12.4 or Android 6.0, though using the latest versions is recommended.

Report leaking bowls directly to our partners. They will remove the bowls from circulation and send them back to us.

Initially, we came up with the names ourselves, using famous personalities, fictional characters, or place names. Now that we need many names, we use a database of international first names.

If the container is completely broken, no action is needed. The cost will automatically be deducted from your payment method after the borrowing period ends. If only the lid or base is damaged, please return the container to a partner location and email us with a photo of the damaged item and the return location. We will refund half of the purchase price.

You can return Vytals with damaged or missing QR codes to any partner as usual. Please email us to inform us where you returned it, so we can manually unregister it. The restaurant will send the container back to us for re-labeling with a new QR code.

We use high-quality polypropylene, a highly recyclable plastic. This material is more environmentally friendly than stainless steel containers and is safe for use in freezers and microwaves (without the lid).

• Koziol Bowls (500, 750, and 1250 ml): BPA-free polypropylene, lid made of thermoplastic elastomer. Made in Germany.
• Mepal Bowls (500, 750, and 1250 ml, some still in circulation): BPA-free polypropylene, lid made of thermoplastic elastomer. Made in the Netherlands.
• Divided Bowls & Coffee Cups (100, 200, 300, and 400 ml): BPA-free polypropylene. Made in the Czech Republic.
• 500 ml Cold Drink Cups: BPA-free polypropylene. Made in Germany.
• Burger & Pizza Containers: BPA-free polypropylene. Made in Germany.

Sushi Containers: 75% recycled stainless steel and Tritan plastic. Made in China.

To make changes to an order placed through the Vytal app, you can cancel it within the cancellation period and place a new order. For special requests, leave a message for the restaurant in the comments field.

If the restaurant you ordered from has its own delivery service, you can give the containers back to their drivers. However, if you ordered through a third-party delivery service, this is unfortunately not possible since drivers may not return to a Vytal partner location to unregister your containers.

Yes, many of our partners allow you to pre-order and pay through the app, so you can pick up your food at the desired time without waiting or have it delivered to your home. Not all Vytal partners offer this service via our app. Partners accepting pre-orders are marked with "Pickup" or "Delivery" in the app. You can also order in reusable containers through delivery services by copying your delivery token into the comments field of the third-party app.

A Vytal container can be reused up to 200 times if handled properly. The key factor is not washing but how customers treat the container. To ensure maximum lifespan and reduce single-use packaging waste, we ask customers not to cut directly inside the containers with knives. After 10 uses, they are already more environmentally friendly than disposable packaging and save up to 30 kg of CO2 over their lifecycle compared to styrofoam or aluminum packaging.

If a Vytal reusable container is no longer usable, we take it back for controlled recycling. The containers are shredded and melted down to create new products, maintaining a circular system and completely avoiding waste. Due to current legislation, these materials cannot yet be used to produce new food containers, but we are working with processing facilities to close the loop as soon as the laws allow.

Our partners are contractually obligated to machine-wash all Vytals before issuing them, ensuring they are hygienically clean. The same regulations apply as for washing dishes used for dine-in service in restaurants.

All Vytals are dishwasher-safe for both home and industrial dishwashers. Except for sushi containers, they are also microwave-safe, though lids should not be microwaved to avoid pressure buildup.

Go to "Profile" > "My Profile" > "Delete Account" in the app. Note that this action is irreversible.

One Vytal credit equals €1. Your credit balance is displayed in your app profile. Credits are awarded for returning purchased Vytals (€5 per bowl, €2 per cup) and linking offline cards to the app (€10 credits). Credits can be used for pre-ordering meals or extending return deadlines.

After 14 days, €10 per bowl and €4 per cup will be charged to your payment method. The Vytals will then belong to you. You can return purchased containers to partners anytime to receive half the purchase price as Vytal credits, which can be used for pre-ordering food or extending return deadlines.

The app displays the number of free borrowing days remaining. You’ll also receive email or push notifications if enabled. These settings can be managed under "Profile" > "Settings."

You have 14 days to return Vytals to a partner location. For a €1 fee, you can extend the return period by an additional week.

With your Vytal delivery token, you can get meals delivered from Vytal partners, whether via their websites or third-party platforms like Lieferando or Wolt. Copy the delivery token into the order comments. Restaurants will link containers to your account and pass them to drivers. The token is valid for six days for security reasons.

Yes, with an offline card. This membership card costs a one-time fee of €10 and is available at partner locations. It allows anonymous use without the 14-day return deadline. The card can only borrow two Vytals at a time, which can be returned to free up the card. Offline cards are non-refundable but can be linked to the app, converting the fee into 10 Vytal credits.

Please rinse your Vytals before returning them to ease the workload for your favorite restaurant. However, all Vytals are sanitized in industrial dishwashers before being reused.

Our Vytals are not available for purchase through the app as the system’s sustainability relies on them returning to circulation quickly. However, if Vytals are not returned within the 14-day free borrowing period, €10 per bowl and €4 per cup will be charged to your payment method. The Vytals then belong to you for private use, though refilling them at partner locations is not permitted.

In the Vytal app, you can find nearby partners. Simply ask for your food or drink in a Vytal when placing your order. At pick-up, either the QR codes on the Vytals and in your app will be scanned by the partner restaurant, or you can scan the Vytals yourself. For orders placed through the app, your personal code is automatically sent to partners to link the Vytals to your account. When ordering via delivery services, copy your delivery token into the comments section.

Payment methods serve as security since Vytals are lent without a deposit. They are also used for payment if you utilize our pre-order or delivery features.

The Vytal system is completely free for customers. We are funded by restaurants, who pay a small fee per container filling. This is still cheaper for them than disposable packaging costs. If a Vytal is not returned to a partner location within 14 days, customers are charged €10 per bowl and €4 per cup.